Questions, answered

Retail jewelers, galleries, boutiques, and online sellers with a registered business — a business tax ID (EIN or state sales-tax / resale number) is part of the application. We review every application personally and typically respond within a few business days.

No minimums. Every piece is one of a kind, so buy exactly the pieces that fit your showcase.

No — our full catalog, including wholesale pricing, is only visible to approved buyers.

Select the pieces you want in the catalog, then press Reserve. From that moment they are held for you and no other buyer can take them. A hold lasts 5 days while we arrange the invoice; if we have not connected by then it simply releases and the pieces return to the open catalog. You can cancel a reservation yourself at any time from My holds.

There are no reorders of a specific piece. Similar styles recur, but each stone is unique. Buyers with accounts are emailed when new batches drop, and reservations are first come, first served. You can also watch a piece that is on hold for someone else and we will email you if it becomes available.

We confirm by email and send an invoice. Once payment is arranged, we mark the pieces sold and ship them to you insured.

By invoice after your reservation is confirmed. We accept wire transfer and major cards; payment details are included on the invoice.

Fully insured within the USA, with tracking and signature confirmation. International arrangements on request.

Swap it. Pieces that do not move can be exchanged for new inventory of equal value — email us and we will arrange the return. No cash refunds; the credit goes toward new pieces.

We fix it, free, for as long as you carry it. Loose stones, worn bezels, resizing — send it back and we stand behind the work.

Yes — we exhibit at two wholesale shows each year. During show weeks, much of our inventory travels with us and appears in the portal as "at show." Anything reserved before the show stays reserved for you.